Security & Product Support

Our approach to product security

Auric is committed to supporting the security of the Auric Aromasphere and My Auric throughout the supported life of the product. This page explains how long we provide security updates and how to report a security concern.

Security update support period

We provide security updates for the Auric Aromasphere (model AUR-415) for a minimum of 2 years from the date the product is last sold, meaning from the date Auric discontinues the Aromasphere.

Every Aromasphere continues to receive security updates until the same support end date, regardless of when it was purchased. Updates are delivered automatically to the device over its internet connection and through My Auric.

Security-critical updates are applied automatically to help keep your device protected.

Other updates, including new features and improvements, are offered through My Auric and can be applied at your convenience.

Reporting a security issue

We welcome reports of potential security vulnerabilities in the Auric Aromasphere, My Auric or other Auric services. If you believe you have found a security issue, please contact our security team at: security@auricnow.com

Please include enough detail for us to reproduce and investigate the issue. We will acknowledge your report, keep you informed of our progress and aim to resolve confirmed issues as quickly as we reasonably can.

We ask that you give Auric a reasonable opportunity to address an issue before disclosing it publicly, and that your research avoids accessing or modifying other users’ data.

Good-faith security research carried out in line with this policy will not lead to legal action from Auric.

General product support

For general product questions, orders or customer support, please contact support@auricnow.com
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Last updated: August 2026