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Do you offer exchanges, or just refunds?

Yes — we offer both refunds and exchanges. If you’d like to exchange your Auric Aromasphere, you can return your unit and receive a credit equal to the original purchase price, which can be applied toward another item.

• Change of mind exchanges: Customers cover return shipping.
• Defective product exchanges: Auric covers all return shipping and provides a replacement at no additional cost.

What is your return guarantee

We want you to love your Auric Aromasphere. If you’re not completely satisfied, you have up to 90 days from delivery to return your device for a full refund.

• Products must be returned in original condition and packaging (used oils are non-returnable).
• This guarantee is separate from our pre-order cancellation policy, which allows a full refund any time before your unit ships.

Who covers return shipping costs?

If your device is faulty or arrives damaged, Auric will cover all return shipping costs. For change-of-mind returns, customers are responsible for return shipping.

Are there any exclusions?

Yes. Custom orders, limited-edition items, and products purchased on final sale are not eligible for return or refund unless defective.

What does the warranty cover?

Your Auric Aromasphere comes with a 12-month limited warranty covering:

• Hardware defects
• Manufacturing faults
• Functional issues not caused by misuse, accidents, or unauthorised repairs
  

Covered components include the electronic system, diffusion system, lighting system, and software functionality.

What isn’t covered by the warranty?

The warranty does not cover:

• Cosmetic wear and tear (scratches, dents, discoloration)
• Damage caused by misuse, accidents, spills, or unauthorised repairs
• Consumables such as essential oils or refills

How do I lodge a return or warranty claim?

Simply email our support team at support@auric.au with your order number, proof of purchase, and a brief description of the issue.

Do you offer repair, replacement, or refund under warranty?

Where possible, we’ll repair your unit. If repair isn’t feasible, we’ll provide a replacement device of equal value. In rare cases, a refund will be issued.

Where should returns be sent?

Level 17, Chifley Tower, 2 Chifley Place, Sydney NSW 2000

Do you have a set timeframe for resolving claims?

Yes. We aim to provide an initial response within 2 business days of your claim and to resolve most returns or warranty claims within 14–21 business days after receiving the product.